Terms & Conditions

Onkohealth Ltd
Terms & Conditions

1st November 2021


Onkohealth Limited, trading under the name Onko, is a company registered in England and Wales under number 11096924 (“Onkohealth”). Our registered office is Price Mann & Co, Magnolia House, Spring Villa Park, 11 Spring Villa Road, Edgware, HA8 7EB.

These General Terms and Conditions (hereinafter referred to as “Terms”) together with the information you provide to us constitute the agreement (the “Agreement”) between you and us for the provision of clinical coaching to you.

These Terms represent a legally binding agreement between you and Onko regarding all services and products provided by Onko, including clinical coaching and use of the features and functionality of both the App and the website, together with all its content (hereinafter “Services”).

Please note that you must read and agree to these Terms before you use the Onko service. You will be prompted to affirmatively consent to these Terms, Privacy Policy in the “Onko” app prior to receiving the Onko Service.

Onko reserves the right to amend and supplement the Terms, privacy and cookie policy at any time. In the event that we do so, we will provide you with 14 days’ written notice of these changes.


Onko is a clinical health coaching programme designed to provide you with support, information and health optimisation (p/rehabilitation) programmes based on the latest scientific evidence.

You are urged and advised to seek the advice of your doctor or an appropriate healthcare professional before starting an Onko health optimisation (p/rehabilitation) programme. In particular, be cautious about embarking on exercise if you have any serious medical condition, including (but not limited to) back pain and heart disease, or if you have recently undergone surgery
Onko does not make decisions for you, but provides guidance with information and practical tips. You are responsible for all the decisions you make regarding your health. You decide fully about your actions and your success depends on your attitude and effort. The success of a Service depends on many factors which Onko has limited or no control over. Onko can therefore not assume any guarantee for the success of the Services nor outcome related thereto.
Onko does not replace the advice of a doctor, or applicable medical practitioners.

By using the Services you confirm that you are 18 years of age or more, that any registration information that you submit to Onko is true, accurate and complete.


If you accept these Terms, you are confirming the Terms, our privacy and cookie policy have been read, understood and accepted.

We process information about you in accordance with our Privacy Policy, which may be updated from time to time. By using the Services you consent to such processing in accordance with our Privacy Policy and you warrant that all data provided by you is accurate. In the event that the Privacy Policy is updated we will notify you by e-mail.

To access the Services you may be required to register personal and health information and establish unique username and passwords. You are responsible for maintaining the confidentiality of any passwords and are fully responsible and or liable for all activities that occur under your password and username, whether by you or by anyone else using your identity.

Should your password be compromised by breaches of security such as, but not limited to, loss, theft and unauthorised disclosure, it is your responsibility to immediately notify us of the need to change or deactivate the password. Until we are so notified you will remain liable for any unauthorised use of your account.

You are obliged to inform us if any of your personal data becomes inaccurate due to a change in your circumstances.


Onko provides Services on behalf of the NHS and/or with the NHS in specific regions. Requirements for each Service are specified in a contract with the local commissioning body. If you would like more information on your local Service, please email enquiries@onkohealth.co.uk


You can book non-NHS services of Onko by contacting us directly by telephone on 0203 488 0182 or email enquiries@onkohealth.co.uk
Both Onko and you can cancel without giving any reason either via the Chat-message in the App, e-mail enquiries@onkohealth.co.uk or by telephone on 0203 488 0182.

In the event of termination, the payments you have made will be refunded for the Services not yet received. If Onko makes the termination due to important reasons, such as due to incorrect information, Onko may retain all payments already received. Agreed consultations must be cancelled 24 hours or more in advance, otherwise they will be charged and will not be taken over by any health insurance company, but will be charged to you.

If the Services of Onko are not used by you, this neither entitles you to a price reduction nor frees you from the payment obligation for the booked Services. Repayment of the payments made in this case is excluded.

Running Time

The term of a Services contract is determined by the agreed Service. The contract expires at the end of this term, without any further express termination notice being required.


All prices are exempt from VAT as a clinical Service. We reserve the right to change prices.

Payment Terms

If a health insurance cover exists and appropriately documented to us, the Services of Onko will be invoiced directly to your health insurance company. The following conditions apply to self-payers: Onko Services are invoiced monthly in advance. All invoices are payable, net without deduction, within 7 days. Onko can withhold or interrupt its Services until payment is received.

Settlement of Payments

If the invoice is paid by credit card, payment is made via the online payment system of PayPal. In this case, processing of personal and payment data takes place directly via the provider of the payment system. Onko does not know or save your payment data. We will only be informed about the payment status so that we can activate the services you have purchased.


The Services of Onko do not replace the advice given by your doctor. Please consult with a doctor for any health issues, concerns or circumstances. Do not delay or disregard medical advice based on information from Onko. All your lifestyle changes are at your own risk. Onko assumes no responsibility either directly or indirectly for damage, health problems, or inconvenience, or any loss however caused by the use or misuse of the information provided by Onko. You are responsible for any consequences resulting from misstatements.

Onko will make reasonable efforts to keep the Onko App and website operational. However, certain technical difficulties, maintenance, or any other cause beyond our reasonable control may, from time-to-time result in interruptions.

Onko reserves the right at any time to modify or discontinue, temporarily or permanently, functions and features of the Onko App or website with or without notice.

You agree not to hold us liable for any such failure or delay in performance and we agree to make all reasonable efforts to restore the affected functionality (or any part thereof) as soon as practicable.

You agree to keep your password confidential for your user profile. If you pass on your password to a third party, you are responsible and liable for all executed user actions.

Onko is only liable for liability directly arising from gross negligence of its directors, officers, or employees. Liability for slight negligence is excluded.


Materials of Onko (e.g. questionnaires, guides, workouts etc.) are the property of Onko or have been licensed and are protected in whole or in part by copyright. They may be passed on to third parties only with the written consent of Onko.


Your claims arising from a contractual relationship with Onko shall be transferable only with the written consent of Onko.


The contractual relationship between the customer and Onko is subject exclusively to English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.


If you require any support with the Onko app, please contact support@onkohealth.co.uk. This mailbox is actively monitored and we will get back to you with a reply as soon as possible.